Jamie and I bought Brown Heating and Cooling in September 2015. We were eager to implement fresh ideas to help our 55-year-old company spring into the new world of technology and social media.

We hit the ground running.

We implemented new and improved processes but we quickly learned great process...

The language of business is numbers and processes, so it makes sense to teach your employees how to speak the language. But, pulling back the curtain and sharing numbers with employees can be scary.

Instead of sharing your balance sheet and income statement with everyone, start with one of these hi...

Overview

Most employees believe their company’s net profit is 36% when the average across 212 industries is only 6%. Employees don’t know how much it costs to operate a business, because they have never owned a business. Employees rarely know the difference between revenue, profit and cash.

Do you...

Overview

The Who’s responsibility is it to __________? training activity is a great way to spark a conversation around a process. Too often employees do not understand how they affect the entire business cycle. It’s your responsibility to teach your team how everyone contributes to the success of t...

Overview

The True Cost of Payroll training activity is a great way to teach your employees how to read their pay stub and understand how much cash the company needs to make payroll.

Don’t assume all of your employees understand how to read their pay stub. You’ll be surprised by how many do not kno...