How much does a mistake really cost your business?
When our employees make mistakes, it is easy to brush off the small investment it takes to make the customer happy. But, have you stopped to calculate how much the mistake really cost your business?
Watch this video to see how much you need to sell to breakeven on the mistake.
Bottom Line
- Consider mistakes in your prices
- Communicate the true cost of mistakes to your employees
- Create systems to reduce mistakes
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